SALON SPARROW, HERE TO SERVE YOU SAFELY
The salon door will be locked at all times and only unlocked to allow clients who have an appointment to enter. Upon your arrival to our location, please text your stylist from your car before coming to the salon. Your stylist will respond when she is ready for you to enter the salon. Please bring minimal belongings with you to your appointment. Keep all belongings with you, sanitize your hands and then proceed straight to your stylist’s station.
All clients must wear a mask during their entire service. The mask must be put on before entering the salon and cannot be removed to eat or drink water. It must loop behind the ears so we can access your hair. We will not service clients covering their face with a bandana or turtleneck, it must be a surgical or well made cloth mask. We reserve the right to determine if the type of mask you are wearing is appropriate. If you do not have a mask one will be provided for you for a small fee.
No beverages will be provided by the salon until further notice. No outside food or beverage will be allowed. You may not remove your mask to sip water. We know from research that COVID is spread into the air from simply breathing, it does not require a cough or sneeze. Once the particles are in the air they remain there for up to 4 hours. Those particles can then enter the ductwork of your heat or AC system and spread throughout the salon. This is why you cannot remove your mask at anytime.
Please immediately sanitize your hands with hand sanitizer which will be located at the desk before touching anything after entering the salon.
Each stylist will have a designated hanging area for their client’s items.
The restroom will be available for use. Please notify your stylist as soon as you have used it as we will be sanitizing frequently touched surfaces after each use.
The following services are no longer offered until further notice: lip & chin waxes, beard & mustache trims and makeup applications.
Only people with appointments will be allowed to enter the salon. Do not bring anyone else with you. If a child under the age of 12 is receiving a hair service one guardian may accompany them. If you have back to back appointments with a member of your household you may come in together but you must both stay in your stylist's designated area at all times.
We are currently accepting the following forms of payment: Venmo, Cash, Check or Credit Card. We are no longer accepting Paypal or Apple Pay. Change for cash may not be available.
If you have done any form of at home color you must notify your stylist when you schedule.
If you are more than 10 minutes late, your appointment may need to be rescheduled. We are booking tight in order to get people in quickly and we have to allow for additional time between each appointment to sanitize thoroughly. We have no wiggle room in our schedules so please be on time. With that being said please understand we may occasionally run late. This is all new and we have a lot to do between each service to ensure you all stay safe.
The salon will look different when you arrive. There will be no waiting area. Magazines will no longer be available. The chairs will be covered in plastic. The empty areas will gradually be filled with non-contact items such as plants.
One of each retail product will be on display and the display products will never be sold. All other products to be sent home following a purchase will be kept stored in a closet. If you need to purchase product in between services please call ahead and we will arrange for curbside pickup. Please continue to purchase your products through the salon. If you currently don’t do so ask us for a recommendation and consider trying something. We need your support now more than ever and retail sales are helpful to getting our business back in shape!
If you work in a high-risk environment (ie any form of health care, any form of first responder, delivery services, restaurant employees, etc) please change your clothing if you are coming directly from work to your appointment. If time allows please take a shower as well.
We are choosing not to take client temperatures at this time. It is estimated that between 25-50% of carriers are asymptomatic. That means that at minimum, 1 out of every 4 people who have the virus does not have a fever. Furthermore the CDC has actually stated that taking temperatures in airports does nothing to mitigate virus spread but they enacted the procedure early on because it has a psychological benefit. Not having a temperature is not an indicator that someone is not carrying the virus. They may not be experiencing symptoms yet or perhaps they are carrying but will never show symptoms. A normal temperature reading could cause a false sense of security and perhaps even discourage someone from taking all the necessary precautions.
We will not be seeing any clients experiencing any form of potentially contagious illness at this time. Due to the wide range of symptoms seen in COVID 19 and the extremely concerning false negative rate in testing we cannot reasonably conclude you do not have the virus even if your symptoms are not “text book”. If you have what you believe to be a common cold, stomach bug, minor food poisoning, unusual fatigue, aches or muscle pain, etc please reschedule your appointment for at least 7 days out. If you are still experiencing any symptoms in 7 days we will reschedule you another 7 days out. While I understand that this policy is strict I discussed this in depth with my personal physician and she said that people are affected so differently they no longer believe there are “hallmark symptoms” of this illness. She also said her practice has seen about a 40% inaccuracy rate in testing, meaning frequently a patient with symptoms will test negative at least once, in some cases 3 or 4 times before testing positive. If you are sick in any way please respect us and our other clients by rescheduling. We reserve the right to refuse service.
If you have been exposed to anyone who has COVID 19 or have COVID 19 please self-quarantine for 14 days.
After each service the following will be sanitized: all station surfaces, color cart, styling chair, shampoo chair, shampoo bowl, shampoo and conditioner nozzles, and every tool or item used during the service (scissors, brushes, combs, blow dryer, products, hand mirror etc). All our capes and towels will be washed after every single use (we’ve always done this) on a sanitize setting and dried on high for one hour.
You must electronically initial and sign an email with everything listed above prior to your first service following our re-opening.