New to Sparrow?
FAQ
The first time you visit a new place many people get the same feeling... a few butterflies in the stomach, a minor skip of the heart, maybe even a few beads of elegant sweat. Here's what you need to know to help quell the new salon jitters!
1
Where do I park?
We are located in a downtown walkable area amongst many other trendy restaurants and shops. There is no parking lot designated for the salon. You will find plenty of unmetered street parking in the area. There are 3 spots directly in front of the salon on street as well as ample parking on North Washington St (1A) and East St. A community parking lot is located 1 block away on Church St.
Some local business owners are flexible and generous with their parking but if you choose to park in their lot you do so at your own risk and we encourage you to support their business as well. That said, please do NOT park at Bill's Pizza, they will make you move your car.
Our clients almost never have to walk any farther to reach the salon than they would from a spot in a Target or grocery store lot. In 12 years of business, parking has rarely been an issue. If you need help finding a spot don't hesitate to reach out
2
What happens if I need to change or cancel my appointment?
Please TEXT 617-331-1371. We appreciate 24 hours notice whenever possible. That said we understand that life happens and that some situations will not allow 24 hours notice. In the case of repeat cancellations by the same client we will ask that you pay 50% of the missed service cost prior to booking your next appointment. In the event of a no call/show we will require a 100% payment for the missed appointment.
*Amanda and Diana operate independently within Salon Sparrow. They reserve the right to set and enforce their own cancellation policies
3
What forms of payment do you accept?
We take all forms of credit cards or cash for the service. If leaving gratuity for Melinda, Abby or Samantha please do so via Venmo or with cash. We no longer accept personal checks
4
How do I reach my stylist before my appointment for questions or if I'm running late?
Communication with Abby, Melinda, Samantha and Mary takes place via 617-331-1371. Mary will put you in touch with your stylist directly if need be.
To reach Amanda text 508-971-0270
To reach Diana text 401-636-1372
Regular clients of Amanda and Diana should always contact them directly
4
When I arrive, how do I check in?
We do not have a receptionist and all our stylists are often with clients. Come on in and have a seat! Grab a drink, snack or use the restroom while you're waiting. Your stylist will be with you as soon as they are available.
4
What product and color lines do you carry?
For styling products we have Moroccanoil, Pureology, Bumble & Bumble and Living Proof
For Color we all primarily use Goldwell for permanent and semi/demi applications. We also carry Redken Shades EQ, and a variety of high end lighteners. For direct dye we primarily use Pulp Riot.
We reserve the right to use any professional product that we deem to be the best fit for the requested service. We do not use products provided by clients.
We do not carry organic color. When considering organic color we suggest you contemplate the ammonia and peroxide in hair dye over the possibility of pesticides. We also recommend you don't eat the color.
4
Can I bring food and beverages with me to my service
Absolutely! But we also offer water, seltzer, coffee, tea, nespresso and often times have additional beverages available such as soda or bottled Frappucinno. We also offer light snacks such as cookies, chips, and candy. We cycle our stock regularly and you may not see the same food or beverage twice.
All our snack and beverages are complimentary but please be respectful.
Click Request Appointment to head back to our new client form